Rockmybaby Australia / Sydney Terms and Conditions: Clients / babysitters

Rockmybaby Sydney - Terms and Conditions for Babysitters: Clients These Terms form a legal agreement. Please read carefully. By registering online as a Rockmybaby® Client and agreeing to our Terms and Conditions (via the required tick box), or by engaging an employee of Rockmybaby® Sydney as a babysitter you acknowledge and accept the following Terms & Conditions. These Terms apply in the state of New South Wales. You may be dealing with either Rockmybaby® Australia or an independently owned and operated Rockmybaby® franchise in Sydney. The relevant provider will be clearly indicated on your booking confirmation or invoice. Revised: November 2025 1.0 Contract and Scope of Agreement. 1.1 These Terms & Conditions constitute a legally binding agreement between you, the "Client", and Rockmybaby® Nanny & Babysitting Agency (referred to as "Rockmybaby®", "the Agency", "we", or "us"), including its Australian head office and any independently owned and operated Rockmybaby® franchisee providing services under the Rockmybaby® brand. 1.2 By completing any of the following actions, the Client agrees to be bound by these Terms & Conditions in full:

• Registering as a client on the Rockmybaby® website;

• Submitting a Babysitter Request;

• Engaging or corresponding with a Babysitter introduced by Rockmybaby®; or

• Receiving services via the Rockmybaby® Sydney franchise or directly operated territory. This acceptance forms a contractual relationship between the Client and Rockmybaby® (including the applicable franchisee, where relevant). 1.3 The term “Rockmybaby®” refers to:

• Rockmybaby® Australia Head Office;

• Any authorised Rockmybaby® franchisee within Australia;

• The broader Rockmybaby® Group, including its website, systems, branding, and proprietary technology.

1.4 The term “Client” refers to any individual, family, employer, or organisation that engages with Rockmybaby® for childcare or related staffing services. 1.5 The term “Candidate” refers to any individual introduced to the Client by Rockmybaby®, including but not limited to babysitters, or temporary carers. 1.6 The term “Babysitter/ Babysitters" refers to a childcare professional engaged in a casual employment relationship by Rockmybaby® Sydney. 1.7 These Terms & Conditions govern access to and use of the Rockmybaby® website and all associated services. By proceeding to use the website or request services, the Client agrees to comply with these Terms. If the Client does not agree, they must immediately discontinue use of the Rockmybaby® platform and services. 1.8 Rockmybaby® reserves the right to refuse or withdraw services at any time, particularly in cases of misconduct, breach of these Terms, unsafe environments, or where concerns are raised by Candidates or Babysitters regarding the Client’s conduct or conditions. Unsafe environments may include, but are not limited to: aggressive behaviour, harassment, excessive mess, unhygienic conditions, verbal abuse, or illegal activity. Candidates have the right to refuse or leave a placement they believe is unsafe. 1.9 The Client agrees not to post, submit, or communicate any false, incomplete, misleading, defamatory, or illegal information via the Rockmybaby® platform or associated communication channels. Misuse of the platform or services may result in immediate account suspension, legal action, and/or reporting to relevant authorities. 1.10 The Client must not use Rockmybaby® for any unlawful, unethical, or exploitative purpose. Any unlawful access, duplication, or misuse of Rockmybaby® intellectual property, including its systems, technology, and content, is strictly prohibited and may result in civil or criminal liability. 2.0 Client Responsibilities 2.1 All communication between the Client, Rockmybaby®, Babysitters and/or any Candidate introduced by the Agency is considered strictly confidential. Clients must not share, distribute, or disclose any personal, professional, or identifying information about a Candidate or Babysitter to any third party without the express written permission of Rockmybaby®. 2.2 All bookings and placement arrangements must be made directly through Rockmybaby®, either via our website, approved communication channels, or directly with your assigned consultant. Under no circumstances

may a Client make a direct or private arrangement with a Candidate outside of Rockmybaby®’s booking system or without prior written approval. Doing so constitutes a breach of these Terms and will result in the full applicable placement or booking fee being charged. 2.3 The Client is solely responsible for ensuring that the working environment provided to any Candidate or Babysitter is safe, respectful, clean, and complies with all relevant health and safety laws and standards. Rockmybaby® Candidates or Babysitters have the right to refuse to work in unsafe or unsuitable conditions and may report such concerns to the Agency. 2.4 Rockmybaby® reserves the right to withhold or suspend referrals to a Client if:

• Repeated negative feedback is received from Candidates or Babysitters.

• Any safety concerns or inappropriate conduct are reported;

• The Client is found to have breached these Terms in any way;

• The Client has failed to make payments as agreed. 2.5 Candidate profiles, resumes, availability details, and other personal information are provided to the Client solely for the purpose of evaluating a Candidate for the requested role. This information must not be shared with other individuals, families, businesses, or agencies. If a Candidate introduced by Rockmybaby® is subsequently employed by a third party as a result of the Client sharing their details, the full applicable placement fee will be charged to the Client. 2.6 The Client is responsible for maintaining the security and confidentiality of their Rockmybaby® account, including login credentials and dashboard access. Any unauthorised use, suspected breach, or loss of access must be reported to Rockmybaby® immediately. 2.7 The Client agrees not to approach, contact, or re-engage any Candidate introduced by Rockmybaby® independently — either during or after the initial introduction — for a period of 12 months from the date of introduction. This includes direct or indirect engagements, even if the Candidate is no longer employed by or listed with Rockmybaby®. Breach of this clause will result in the full applicable permanent placement fee being charged, and may result in further legal action or account termination. In addition to incurring the full placement fee, Rockmybaby® reserves the right to terminate all future service access and may pursue legal recovery of lost earnings or damages.

2.8 Feedback provided by Clients regarding Candidates or Babysitters may be used internally for monitoring, compliance, and quality assurance. Rockmybaby® reserves the right to suspend services to Clients who engage in unprofessional, inappropriate, or unsafe conduct based on review and investigation. 3.0 Babysitter Booking Fees 3.1 All fees are charged in Australian Dollars (AUD) and include GST where applicable. 3.2 A non-refundable agency booking fee is payable at the time of booking confirmation. This fee covers the administrative costs of matching and confirming a vetted babysitter. 3.3 A minimum booking duration of 3 hours applies to all babysitting bookings (4 hours on New Year’s Eve). 3.4 Separate agency booking fees apply to multiple or split bookings on the same day, or if additional sessions are added beyond the original confirmed time. 3.5 Once the babysitting session has been completed, both the Client and the Babysitter are required to confirm the actual hours worked via their dashboard. 3.6 Upon confirmation, the final agency service fee (based on hours worked) will be invoiced and charged to the Client’s nominated credit card. This is in addition to the upfront booking fee. 3.7 If a babysitter is requested to use their own vehicle during the booking, the Client agrees to reimburse for travel/fuel as applicable. Parking fees may also apply and can be included in the final invoicing, where pre-agreed between sitter and client. Where travel or parking costs are incurred, pre-approval between Client and Babysitter is required 3.8 Babysitters will not be dispatched unless the initial booking fee is paid a minimum of 24 hours prior to the scheduled start time (or immediately for emergency bookings). 3.9 Current babysitting rates and fees are published on the fees page. 3.10 Rockmybaby® Australia reserves the right to update booking fees, hourly rates, and service charges at any time. 4.0 Cancellation, Admin Fees, Refunds & Guarantees 4.1 Babysitting & Temporary Services

• 4.1.1 A minimum 3-hour charge applies if the Client cancels a confirmed babysitter booking within 3 hours of the scheduled start time. This amount is payable directly to the babysitter.

• 4.1.2 Event care, group bookings, or wedding services cancelled within 7 days of the service will incur a 50% cancellation fee, based on the total agreed service value.

• 4.1.3 If a confirmed babysitter becomes unavailable or cancels and no suitable replacement can be found, the agency booking fee will be refunded or credited toward a future service.

• 4.1.4 In the event of a babysitter’s no-show, the same refund/credit policy applies.

• 4.1.5 If the Client cancels or turns away a babysitter upon arrival, a minimum 3-hour payment is still required, and the agency booking fee remains non-refundable.

• 4.1.6 Admin / Engagement Fees: A non-refundable administrative or engagement fee is required upfront for all temporary services, including:

o Babysitting

o Event/wedding care This fee must be paid in full prior to candidate sourcing or allocation of services. This fee covers administrative time, candidate screening, insurance validation, communication handling, and booking system support. It is non-refundable, even if the booking is not completed.

• 4.1.7 Booking Fees (Event Care & Groups): For all event, group, or corporate bookings, the booking and admin fees must be paid in full upfront to secure services. These fees are non-refundable and confirm the Client’s commitment. Rockmybaby® reserves the right to replace or reassign event staff at its discretion to ensure adequate coverage, logistics, and quality of service.

• 4.1.8 Rockmybaby® endeavours to fulfil all bookings promptly but cannot guarantee availability, especially in regional or high-demand areas. Admin and booking/search fees remain non-refundable. 5.0 Babysitter Refunds & Guarantee

• 5.1 No guarantee of availability.

• 5.2 If the booked Babysitter is unavailable and a replacement cannot be found, the booking fee will be credited or refunded.

• 5.3 This applies to no-shows or cancellations by the Babysitter.

• 5.4 Contact us immediately if concerns arise regarding a Babysitter. 9.0 Liability 9.1 Rockmybaby® is not responsible for the accuracy or reliability of any third-party websites or content linked from our website. 10.0 Confidentiality & Data Security 10.1 All communication between the Agency and Client is considered confidential and must not be shared or reproduced without prior written consent. 10.2 Clients must provide truthful, accurate, and complete information when registering or making bookings with Rockmybaby®. 10.3 For safety purposes, Babysitters are permitted to notify a trusted person of the job location and expected return time. 10.4 Rockmybaby® uses PCI DSS-compliant third-party payment processors (such as Windcave) to manage secure online credit card transactions. 10.5 By registering or booking with Rockmybaby®, the Client consents to receive service updates, booking confirmations, follow-up communication, and occasional feedback requests via phone, email, or SMS. You may opt out of marketing communications at any time. 11.0 Privacy 11.1 Rockmybaby® complies with the Australian Privacy Act 1988 (Cth) and all other applicable data protection laws. Please refer to our Privacy Policy for details on how we collect, store, and use your personal information. 11.2 Client Communication Consent: By registering or booking with Rockmybaby®, the Client consents to being contacted via phone, email, or SMS in relation to service updates, booking reminders, account issues, or feedback collection. 12.0 Warranties & Indemnities 12.1 The Client agrees not to present themselves as an agent or representative of Rockmybaby® Sydney under any circumstance. 12.2 The Client agrees to indemnify Rockmybaby®, its staff, directors, agents, and franchisees against any loss, claim, liability, or legal action resulting from:

The use of Rockmybaby® Sydney services or the engagement of a Babysitter;

• Any breach of these Terms by the Client;

• Unlawful or unethical conduct during or following a placement;

• Misuse of Rockmybaby® branding, content, or technology;

• Misrepresentation of affiliation with Rockmybaby®;

• Any action by the Client that causes reputational damage to Rockmybaby® or its affiliates. 12.3 While we strive for uninterrupted access, website availability is not guaranteed and may be affected by maintenance, outages, or third-party hosting errors. 13.0 Dispute Resolution 13.1 In the event of a concern or dispute regarding Babysitters, Clients should contact Rockmybaby® Sydney at sydney@rockmybaby.com.au or phone 1800 603 697. 13.2 Clients agree to refrain from contacting a Babysitter directly regarding any dispute. All conflict resolution must be handled through the Agency. Contacting a Babysitter directly regarding disputes may result in termination of service access. 13.3 Wherever possible, Rockmybaby® will seek to resolve disputes between Babysitters and Clients informally including through mediation before considering formal legal proceedings. 14.0 Intellectual Property 14.1 All content, branding, and material on the Rockmybaby® website — including text, graphics, logos, and documentation — are copyrighted and remain the exclusive property of Rockmybaby® IP Ltd and its franchisees. 14.2 No part of the website may be copied, reproduced, or distributed without express written permission from Rockmybaby® Group. 14.3 Clients must not use, reproduce, or misrepresent Rockmybaby® branding, materials, logos, or candidate information for personal or commercial use. Impersonation of the agency, including the posting of false listings or communications, is strictly prohibited and may result in legal action. 15.0 Governing Law & Jurisdiction

15.1 These Terms & Conditions are governed by the laws of Australia, and any disputes will be subject to the jurisdiction of New South Wales. 15.2 Rockmybaby® reserves the right to amend these Terms & Conditions at any time. The most current version will always be available on our website. 15.3 The Rockmybaby® brand and intellectual property are owned and operated by Rockmybaby Group, PO BOX 8720, Havelock North, New Zealand 4157, and licensed to authorised Australian franchisees. 16.0 Force Majeure 16.1 Rockmybaby® shall not be held liable for delays, disruptions, or failures in service resulting from circumstances beyond its reasonable control. This includes, but is not limited to: natural disasters, public health emergencies, government restrictions, internet or power outages, strikes, or service provider failures. In such cases, Rockmybaby® will make reasonable efforts to communicate delays and provide alternatives, where possible..